Return Policy


*Orders cannot be changed, modified, or canceled after checkout.*

RETURN POLICY

We know ordering online can be difficult to know exact sizes. We try our best to make your shopping experience great. We know not everything you order will work for you so we want to make sure our return policy is easy to follow as possible.

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

* Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping back to us. 

* Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.

* Returns must be post marked within 15 days of the date you receive your shipment. No exceptions. Any returns postmarked after the 15 days of the date you received will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.

* Due to a high purchase volume, we do not process exchanges

*CLEARANCE and SALES are FINAL and are non-returnable. We enforce this policy strictly and store credit will not be given for returned items marked as Clearance or Sale items.

*We do not need to be notified on any return(s) prior to sending the to us.

*Returns must be postmarked within 15 days of the date you receive your shipment.

*Return must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice included. If you cannot find the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

*** If an item has stains, smells like cigarette smoke, perfume or deodorant, has animal hair or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

*Store credit is issued within 5 business days of the return arriving back. You are notified via email that the store credit has been issued along with instructions on how to redeem it.

ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY

Due to order volume and sellouts we are not able to process exchanges.

Please Mail returns to:

Rustic Impulse Boutique

1866 Spencer Drive  Maryville, Tn 37801

Thank you for your business!!!

Rustic Impulse 

 

 

SHIPPING

 

Rustic Impulse Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.

Rustic Impulse Boutique is not responsible for products marked "Delivered" by the Post Office. You will need to check your local Post Office to obtain information regarding 

EXCHANGES

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. 

 

DEFECTS OR PROBLEMS

If you have received and item with any problems or defects, please contact us at rusticimpulse@yahoo.com within 3 days to inform us of the issue.

We are not responsible for damages to clothing as a result of improper care or handling.